In Short: hi7u takes your privacy seriously. Your data will never be sold. If you have any questions, write to us at support@hi7u.app.
1Why This Policy Was Written
When you use the hi7u platform, you naturally share certain information with us. This Privacy Policy is designed to be fully transparent about how we use that information, how long we keep it, and who we may share it with.
Many sites write their privacy policies in language so complex that most people can't make sense of them. hi7u doesn't want that. We've made every effort to explain everything in plain, simple terms so you can clearly understand what happens with your data.
This policy applies to both the hi7u website and mobile app.
2What Information Is Collected
Hi7u collects two types of information — what you provide directly, and what is automatically gathered while you use the platform.
Information You Provide Directly
- Full name, email address, and phone number (collected at registration).
- Date of birth and gender (for age verification).
- National ID or passport details (for KYC verification).
- Address details (where applicable).
- Payment method details (mobile banking number).
Automatically Collected Data
- IP address and device type.
- Browser and operating system information.
- Which pages you visited on the platform and for how long.
- Login and logout timestamps.
- Betting and gaming history.
3How We Collect Your Data
Hi7u collects information in several ways. The main methods are:
- Information You Provide Directly: Information you provide during registration, KYC forms, or when contacting support.
- Automatic Tracking: Usage patterns are analyzed through cookies, log files, and session tracking.
- Payment Providers: Limited data from payment gateways such as bKash and Nagad for transaction verification.
- KYC partners: Licensed third-party verification services for identity checks.
We only collect the data that is genuinely necessary to operate our services and meet our legal obligations.
4How Your Data Is Used
Hi7u uses your information only for specific purposes — nothing unnecessary:
- Opening and managing your account.
- Processing payments and verifying transactions.
- Completing age and identity verification (KYC).
- Providing customer support.
- Preventing fraud and money laundering.
- Meeting legal and regulatory obligations.
- Improving platform services (anonymised statistics).
- Sending relevant promotions where you have given your consent.
Clear Statement: hi7u does not sell or rent your information to third parties for advertising purposes. We never have, and we never will.
5Data Sharing Policy
Hi7u may share data with specific third parties in limited circumstances. In every case, there is a clear reason for doing so:
Who It May Be Shared With
- Payment Providers: Only the data necessary to process your transaction.
- KYC Service Provider: For identity verification.
- Law Enforcement Agencies: When required by legal order or investigation.
- Game Software Studios: For game history and statistics (anonymised).
- Audit & Regulatory Bodies: To maintain our license.
Who It Is Never Shared With
- Advertisers or marketing companies.
- Data brokers or information trading companies.
- Unrelated businesses.
6Technical Data Security Measures
Hi7u uses industry-leading technology to keep your data safe:
- 256-bit SSL/TLS encryption on all data transmissions.
- AES-256 encryption for stored data.
- Regular security audits and penetration testing.
- Two-Factor Authentication (2FA) for account verification.
- Staff access to data is restricted based on role.
- Automated systems to detect suspicious activity.
- Regular data backups and a disaster recovery plan are in place.
If a cybersecurity incident is detected, hi7u will notify affected members within 72 hours.
7How Long Your Data Is Retained
Hi7u does not retain data longer than necessary. Retention periods are determined by purpose and legal obligations:
- Account Information: For the duration of account activity, plus up to 5 years after closure.
- KYC & Identity Information: Up to 5 years as required by law.
- Transaction records: Up to 7 years, as required by financial regulations.
- Customer support conversations: 2 years after resolution.
- Browsing Logs: Up to 1 year.
- Marketing Preferences: Immediately upon opt-out.
Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.
8Cookies & Tracking Technologies
Hi7u's website and app use cookies. A cookie is a small data file stored in your browser that helps improve your experience.
What Cookies hi7u Uses
9Your Data Rights
Hi7u believes data privacy is your fundamental right. That's why we provide you with the following rights:
To exercise any of these rights, email us at support@hi7u.app. We will respond within 30 business days.
10Protection of Minors' Data
Hi7u is strictly for users aged 18 and above. We never knowingly collect data from anyone under 18.
If any data belonging to a minor has been submitted, it will be deleted immediately upon request from a parent or guardian.
A Note for Parents: If you suspect your child is using hi7u, please contact support@hi7u.app immediately.
11Changes to the Privacy Policy
This policy may be updated from time to time due to changes in technology, law, or business needs. When changes occur:
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, a notice will be sent to your registered email at least 7 days in advance.
- If you object to the updated policy, you will have the option to close your account.
Minor changes (spelling corrections, clarifications) may be made without a separate notice.
12Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:
- Email: privacy@hi7u.app
- General Support: support@hi7u.app
- Live chat: Via the chat icon in the bottom corner of the website.
We take every request seriously and aim to respond within 30 business days.