hi7u Terms & Conditions — Please take a moment to read before using the platform

1General Overview & Applicability

These terms and conditions apply to the hi7u platform and all its services. hi7u is an online entertainment and gaming platform offering Sports Betting, Live Casino, slots, and other gaming services to users in Bangladesh.

Please read these terms carefully before using the hi7u website, mobile app, or any related services. Creating an account or accessing the platform constitutes your full acceptance of these terms.

2Account Opening & Registration

To open an account with hi7u, you must meet the following requirements:

• You must be 18 years of age or older.
• You must provide truthful, accurate, and complete information at the time of registration.
• Each person may only open one account. If two accounts belonging to the same person are found, both will be closed.
• Never share your account password or login credentials with anyone.
• Transferring or selling your account to another person is strictly prohibited.

Update Registration Details

It is your responsibility to notify hi7u immediately of any changes to your address, phone number, or email. hi7u will not be held responsible for any issues arising from outdated information.

3Age Verification & KYC Process

Hi7u verifies the age and identity of all members. This is not only a legal requirement — it is also essential for protecting minors and preventing fraud.

Documents Required for KYC

• A clear photo of your National ID Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership (where applicable).

Withdrawals cannot be processed until KYC verification is complete. Verification typically takes 24–72 hours.

4Deposit & Payment Rules

You can use bKash, Nagad, Rocket, and other approved payment methods to deposit at hi7u. Keep the following important points in mind:

• Only use payment methods registered in your own name.
• Funds sent from another person's account will not be accepted and will be returned.
• Minimum deposit amount is ৳100.
• Deposits are usually credited to your account instantly.
• If a deposit is not credited, contact support and keep your transaction ID on hand.

Payment Security

Hi7u processes all transactions through SSL encryption. Your payment information is never shared with any third party.

5Withdrawal Rules & Process

Certain conditions must be met before submitting a withdrawal request. hi7u has these requirements in place primarily for security purposes and to prevent money laundering.

Withdrawal Requirements

1. KYC verification must be completed.
2. The withdrawal method must match the deposit method used (where applicable).
3. Wagering requirements must be met before bonus funds can be withdrawn.
4. Daily withdrawal limit: ৳50,000.

Processing Time

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically completed within 15 minutes to 2 hours. Larger amounts may require additional verification.

6Bonus & Promotion Terms

Hi7u offers a variety of bonuses and promotions. Each bonus has its own specific terms, which are detailed on the relevant offer page. Some general conditions are outlined below:

• The same bonus cannot be claimed more than once, unless otherwise stated in the offer.
• Wagering requirements must be met before bonus funds can be withdrawn.
• The wagering requirement period is generally 7–30 days.
• Placing bets on restricted games may result in bonus forfeiture.
• Bonus abuse or attempting to claim bonuses through multiple accounts will result in account closure.

Hi7u reserves the right to modify or cancel any bonus offer. If the terms of any bonus are unclear, please contact support.

7Betting & Gaming Rules

Fair and responsible conduct is expected while playing at hi7u. Please keep the following in mind:

Sports Betting

• All bets must be placed within the designated time window.
• Live odds may change once a match has started.
• If incorrect odds are displayed due to a technical error, hi7u reserves the right to void the affected bet.
• If a match is cancelled or abandoned, the stake will be refunded.

Casino & Slots

• All games are RNG certified — results are completely random.
• If you experience a technical issue mid-game, please contact our support team.
• Intentionally exploiting any vulnerability or bug in the game software is strictly prohibited.

8Prohibited Activities

The following activities are strictly prohibited at hi7u. Violating these rules may result in immediate account closure and forfeiture of balance without prior warning:

• Creating multiple accounts under the same identity.
• Creating an account using a false identity or another person's information.
• Using bots, automation software, or any automated tools.
• Any attempt to hack or manipulate the game or betting system in any way.
• Accepting or making payments through a third party.
• Money laundering or any transactions involving illegal funds.
• Unauthorized use of the hi7u brand name or logo.

9Account Suspension or Closure

Hi7u may temporarily or permanently suspend an account under the following circumstances:

• Violation of any section of these Terms.
• If false information is found during KYC verification.
• If suspicious financial activity is detected on your account.
• At your own request (self-exclusion).
• After 6 consecutive months of inactivity (following a notice being sent).

If you wish to close your account yourself

If you wish to close your account yourself, please notify the support team. You will be given the opportunity to withdraw any available balance before closure (subject to conditions being met).

10Responsible Gaming Policy

Hi7u believes gaming is entertainment — not a source of income. We take responsible gaming seriously and offer a range of tools to support it:

• Spending Limit: Set daily, weekly, or monthly deposit limits.
• Time Limit: Set a time limit for each gaming session.
• Take a Break: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: To take an extended break, keep your account permanently closed.
• Reality Check: You can check how much time and money you have spent at regular intervals.

If you have any concerns about your gaming Responsible Gaming Visit the page or speak with Support.

11Intellectual Property Rights

Hi7u's website, app, logo, brand name, content, and software are the intellectual property of hi7u. Unauthorized copying, modification, distribution, or use of any of these is strictly prohibited.

Content from third-party game providers is operated under their own respective licenses. hi7u acts solely as an authorized distributor of these games.

12Limitation of Liability

Hi7u shall not be held liable in the following circumstances:

• Loss of a game or bet due to internet disconnection.
• Service disruption caused by an issue with your own device.
• Any loss resulting from third-party hacking or theft of your login credentials.
• Circumstances beyond our control (war, natural disasters, government restrictions, etc.).

13Privacy & Data Protection

Hi7u protects your personal information with the utmost confidentiality. For full details on how data is collected, used, and secured, Privacy Policy Available on the page.

In short: your data is never sold to third parties. It may only be shared with specific partners to meet legal obligations or improve our services.

14Changes to Terms & Contact

Hi7u may update these Terms at any time. When changes are made:

• Notice will be sent to your registered email at least 7 days in advance.
• The last updated date will be noted on this page of the website.
• If you do not agree to the updated terms, you will have the option to close your account.

For any questions about these Terms or hi7u's services, email us at support@hi7u.app or reach us via Live Chat on the website.